Storage Malden Rushett Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Malden Rushett provides storage and associated removal services within the United Kingdom. By making a booking, using our services or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or using any of our services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Agreement means these Terms and Conditions together with any written confirmation, inventory or service schedule issued by us.
Customer means any person, company or organisation that books or uses our services.
Services means storage services, and any related removal, transport, packing, handling or associated services we agree to provide.
Goods means the items stored with us or handled by us in connection with the Services.
Site means any storage facility or premises operated or used by Storage Malden Rushett.
2. Scope of Services
Storage Malden Rushett provides storage services and, where agreed, related removal and transport services within the United Kingdom. The specific services to be supplied will be set out in our booking confirmation or other written agreement. We may use our own personnel and vehicles or reputable subcontractors to carry out the Services.
We reserve the right to decline any booking or request for Services at our absolute discretion, including where we consider the Goods unsuitable, hazardous or unsafe to handle or store.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for Services by providing us with details of your requirements, including the nature and approximate quantity of Goods, collection and delivery addresses, access conditions and anticipated storage duration. Any quotation we provide is based on the information you supply and is not binding if that information is incomplete or inaccurate.
Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of capacity and resources at the time you confirm the booking.
3.2 Confirming a booking
A booking is only confirmed when we have accepted your request and issued written confirmation, and where any required deposit or advance payment has been received. Until then, dates and capacity remain provisional and may be offered to other customers.
By confirming a booking you warrant that you are the legal owner of the Goods or have full authority from the legal owner to enter into this Agreement, and that you are at least 18 years of age.
3.3 Changes to bookings
If you wish to change the date, time, scope or location of the Services after confirmation, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, which we will notify to you before proceeding.
We reserve the right to make reasonable changes to the planned timing or method of providing the Services where necessary due to operational or safety considerations. We will notify you of any material changes as soon as reasonably practicable.
4. Payments and Charges
4.1 Pricing
Our charges for Services are calculated based on factors including the volume of Goods, storage duration, access requirements, distance for removals, labour required, and any additional services requested such as packing or specialist handling.
All prices will be stated in pounds sterling and, unless expressly stated otherwise, will include any applicable VAT or other taxes. If the rate of VAT changes between the date of booking and the date of supply, we will adjust the VAT accordingly in line with UK tax law.
4.2 Deposits and advance payments
We may require a deposit or full advance payment as a condition of confirming your booking. The amount and timing will be notified to you at the time of booking. Deposits are applied against your final invoice but may be subject to deductions in accordance with the cancellation and liability provisions of this Agreement.
4.3 Ongoing storage charges
Storage fees are normally charged on a recurring basis, such as weekly or monthly in advance. The billing period and due dates will be set out in your booking confirmation or welcome information. You must ensure payments are made on or before the due date to avoid late payment charges or restricted access to your Goods.
4.4 Payment methods
Accepted payment methods will be communicated to you during the booking process. You agree that we may issue invoices electronically. It is your responsibility to keep your payment details up to date where ongoing or recurring payments are required.
4.5 Late or non-payment
If any sum due under this Agreement is not paid by the due date, we may charge interest on overdue amounts at the statutory rate applicable to commercial debts in the United Kingdom, accruing daily until payment is received in full. We may also suspend access to the Site and your Goods and may decline to release Goods until all outstanding charges, interest and reasonable costs of recovery are paid.
In the event of prolonged non-payment, we reserve the right to exercise a lien over the Goods and, after giving reasonable notice, to sell or dispose of some or all of the Goods in order to recover any sums due, in accordance with applicable law.
5. Cancellations and Refunds
5.1 Cancellation by the customer
If you wish to cancel a booking before Services have commenced, you must notify us in writing as soon as possible. Any entitlement to refund will depend on the notice period given:
Cancellation with more than 7 days notice before the scheduled start date may be refunded in full, less any non-refundable costs we have reasonably incurred.
Cancellation with between 48 hours and 7 days notice may incur a reasonable cancellation fee to cover administration, planning and any reserved resources.
Cancellation with less than 48 hours notice may result in forfeiture of any deposit or advance payment and the charging of a reasonable proportion of the agreed fees.
5.2 Cancellation by Storage Malden Rushett
We may cancel or postpone the Services where:
you fail to pay any required deposit or fee by the due date
you provide inaccurate information about the Goods, access or other key details
we reasonably believe the Goods present a safety, legal or environmental risk
we are unable to perform the Services due to events beyond our reasonable control, such as severe weather, accidents, road closures or industrial action.
Where we cancel for reasons within our control, we will refund any advance payments in respect of Services not yet provided. Where cancellation is due to your act, omission or breach of this Agreement, any refund will be at our discretion and may be reduced to reflect our costs and losses.
6. Customer Responsibilities
You are responsible for:
ensuring that all information provided to us is accurate and complete
packing your Goods safely and suitably for transport and storage, unless we have expressly agreed to supply packing services
ensuring that Goods are properly labelled where necessary and that any fragile or delicate items are clearly identified
complying with any instructions or regulations we issue relating to access to the Site and use of our facilities
promptly notifying us of any changes to your contact details, including your address for notices and billing.
You must not store or arrange for the storage of any items that are prohibited or hazardous as set out below.
7. Prohibited and Restricted Items
For safety, legal and insurance reasons, the following categories of items must not be stored or handled by us:
explosives, firearms, weapons, ammunition or similar items
flammable or combustible materials such as petrol, diesel, gas cylinders, paint thinners or solvents
corrosive, toxic, hazardous or dangerous substances, including chemicals and asbestos
perishable goods that may decay or attract vermin or insects
living plants or animals
cash, high value jewellery, precious metals or other items where storage in a general facility is inappropriate for security or insurance reasons
illegal items or substances, or items obtained unlawfully.
We reserve the right to refuse to accept or to require the removal of any Goods that in our reasonable opinion pose a risk to health, safety, security, property or the environment, or which may cause nuisance to other customers.
8. Waste Regulations and Environmental Compliance
You must not use our Services or Site to dispose of waste or unwanted items except where we have expressly agreed to provide a waste removal service. Any such service will be subject to additional charges and will be carried out in compliance with applicable UK waste regulations.
You must not leave rubbish, packaging, discarded items or hazardous materials on the Site or in any communal areas. Unauthorised dumping or fly tipping is strictly prohibited and may be reported to the relevant authorities. You will be responsible for any costs incurred by us in cleaning, removing or legally disposing of any waste or prohibited materials you leave behind or cause to be left.
We aim to operate in accordance with relevant environmental legislation and good practice. Where practicable, we will seek to reuse or recycle materials arising from our operations, including packing materials and pallets, in a responsible manner.
9. Access to the Site and Security
Access to the Site and to storage units is subject to our operating hours, site rules and any security procedures we may implement from time to time. We may require proof of identity before granting access. You must not share any access codes, keys or security information with unauthorised persons.
While we take reasonable steps to maintain security at our Sites, you acknowledge that no facility can be completely secure. You agree to take appropriate precautions for valuable or sensitive items and to maintain any insurance you consider necessary, in addition to any cover we may provide or arrange.
10. Liability and Insurance
10.1 Our liability for loss or damage
We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of this Agreement shall, to the fullest extent permitted by law, be limited to a fair and reasonable amount having regard to the nature and condition of the Goods and the level of charges paid.
We will not be liable for any loss or damage that arises from your failure to comply with these Terms and Conditions, including any failure to properly pack, label or declare the nature and value of the Goods, or any storage of prohibited or hazardous items.
10.2 Exclusions of liability
We shall not be liable for any of the following, except where prohibited by law:
indirect or consequential loss, including loss of profit, loss of business or loss of opportunity
loss or damage arising from inherent vice or defect, natural deterioration, or atmospheric or climatic conditions, unless directly caused by our negligence
loss or damage occurring while the Goods are in transit or in the custody of a third party carrier, unless we have accepted responsibility in writing
loss of data, records or digital content, where no back-up has been made.
Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot lawfully be limited or excluded under UK law.
10.3 Customer insurance
You are strongly advised to arrange appropriate insurance cover for your Goods while in storage and in transit, including for amounts exceeding any limitations of liability we may specify. It is your responsibility to ensure that any policy is adequate and valid for the type, value and location of the Goods.
11. Claims and Notification of Loss
If you believe that any Goods have been lost, damaged or destroyed while in our custody or control, you must notify us in writing as soon as reasonably possible and in any event within a reasonable time after becoming aware of the issue.
You must provide full details, including a description of the Goods, the nature of the loss or damage, evidence of value, and any supporting documentation we reasonably request. We will investigate the circumstances and respond within a reasonable timeframe. Failure to notify us promptly may prejudice our ability to investigate and may affect any claim.
12. Termination of Storage
12.1 Termination by the customer
You may terminate your storage agreement by giving us reasonable notice in writing in accordance with any minimum notice period stated in your agreement. Storage charges will continue to accrue until your Goods are removed from the Site and the unit is left clean and clear of all items.
12.2 Termination by Storage Malden Rushett
We may terminate this Agreement and require you to remove your Goods from the Site by giving you reasonable notice where:
you are in material breach of this Agreement and, where capable of remedy, you fail to remedy the breach within a reasonable period after we notify you
any sums due remain unpaid after repeated reminders
we are required to close or alter the use of all or part of the Site for legal, safety or operational reasons.
If you do not remove your Goods following termination, we may, after giving reasonable notice, remove, store elsewhere, sell or dispose of the Goods in accordance with applicable law, and apply any proceeds towards our unpaid charges and reasonable costs.
13. Data Protection and Privacy
We will handle any personal information we collect about you in connection with the Services in accordance with applicable UK data protection legislation. We will use your information to manage your account, provide the Services, take payments, communicate with you and meet our legal obligations. We may share your information with third parties where required to perform the Services, for example with insurers or subcontractors, or where required by law or regulation.
14. Events Beyond Our Control
We shall not be in breach of this Agreement or liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, fire, flood, acts of terrorism, epidemic, pandemic, civil disorder, industrial action, failure of utilities or transport networks, or compliance with any law or governmental order.
Where such events occur, we will take reasonable steps to minimise disruption and will resume performance as soon as reasonably practicable.
15. Variations to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our operational practices. The version in force at the time of your booking will apply to that booking, unless a later version is agreed in writing between us. The most current version will be made available on request.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Malden Rushett agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right or remedy. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or sub contract our rights and obligations where this does not materially affect your rights under this Agreement.
This Agreement constitutes the entire agreement between you and Storage Malden Rushett in relation to the Services and supersedes any prior agreements, understandings or arrangements, whether oral or written. You acknowledge that you have not relied on any statement or representation not expressly set out in this Agreement.
