Maldenrushett Storage Service Terms and Conditions

These Maldenrushett Storage terms and conditions set out the basis on which we provide self storage and related services to customers in the UK. By making a booking, entering into a storage agreement, or using any unit, vehicle bay, container, or ancillary service supplied by us, you agree to be bound by these terms. Please read them carefully before confirming any reservation. If you do not accept these terms, you must not proceed with the booking or occupy the storage space.

In these storage service terms, references to “we”, “us” and “our” mean the provider of the storage service, and “you” means the customer, occupier, or any person acting on the customer’s behalf. These terms apply alongside any booking confirmation, inventory form, access rules, payment schedule, or additional written conditions that we may issue from time to time. If there is any inconsistency, the more specific written condition will apply to the extent of that inconsistency.

We reserve the right to update these storage terms and conditions where reasonably necessary, for example to reflect changes in law, operational requirements, security arrangements, or payment methods. Any revision will apply from the date stated in the updated version. Continued use of the service after that date will be treated as acceptance of the revised terms. Customers are responsible for reviewing the current version before each new booking or extension.

1. Booking process
To reserve storage, you must complete our booking process and provide accurate and complete information. This may include your name, address, contact details, identification documents, the type of goods to be stored, preferred unit size, and the proposed start date. We may refuse or cancel a booking where the information supplied is incomplete, misleading, or suggests that the goods are unsuitable for storage.

A booking is only confirmed when we issue written acceptance or a booking confirmation, and where required, when the initial payment has cleared. Any quotation or availability indication is not an offer capable of acceptance unless expressly stated. Unit sizes, availability, access conditions, and service descriptions are subject to change until confirmation. You are responsible for checking that the selected unit is suitable for your needs, including access, height, loading requirements, and environmental suitability for the goods you intend to store.

Before the storage period begins, we may require you to sign a separate storage agreement or declaration confirming ownership or authority over the goods, compliance with these Maldenrushett Storage service terms, and acceptance of site rules. You may also be required to provide proof of identity, business registration details where relevant, or supporting evidence for any special access arrangement. If you fail to complete any required step within the timeframe we specify, we may treat the booking as withdrawn.

2. Payment terms
Charges will be payable in accordance with the price list, quotation, or booking confirmation in force at the time of your reservation. Unless stated otherwise, fees are charged in advance, typically on a monthly basis or for another agreed billing period. We may also charge deposits, key or access card fees, administrative fees, lock replacement charges, late payment charges, or any other sums expressly identified in the service documents.

You must pay all invoices by the due date stated on the invoice or booking confirmation. Payments must be made in cleared funds. If any payment fails, is reversed, or is not received when due, we may suspend access to the storage unit, refuse entry, retain goods until payment is settled where lawful, and/or charge reasonable interest and recovery costs on overdue balances. Any allowance, discount, or promotional price is personal to the booking and may be withdrawn if you breach these terms.

We may review prices from time to time. If a price change affects an existing periodic booking, we will give you reasonable notice before the revised rate takes effect, unless a shorter period is required because of an external cost increase, tax change, or legal requirement. Continued occupation after notice of a price change constitutes acceptance of the new price. You remain responsible for ensuring that your payment method remains valid and that sufficient funds are available.

3. Cancellations, termination, and move-out
You may cancel a reservation before the storage period starts, subject to any non-refundable deposit or booking charge stated at the point of sale. If you cancel after the start date has passed, or if the unit has been made available for your use, we may charge for the notice period, the occupied period, and any losses reasonably incurred as a result of the cancellation. Any refund, if due, will be processed to the original payment method where practicable.

For ongoing storage, you may terminate the agreement by giving us written notice in the period required by your booking confirmation or, if no period is stated, by giving at least one clear rental period’s notice. You must remove all goods, return keys or access devices, leave the unit clean and empty, and pay all outstanding charges before the termination date. If you fail to vacate on time, we may continue charging storage fees until the unit is fully surrendered.

If we need to terminate the agreement, we will usually give you notice where reasonable and lawful to do so. Immediate termination may occur for serious breach, including non-payment, storing prohibited items, unlawful conduct, interference with site security, or repeated failure to comply with these storage service terms. After termination, we may restrict access and deal with goods in accordance with applicable law and any contractual lien or sale rights available to us.

4. Customer responsibilities
You are responsible for packing, labelling, and storing your goods appropriately. You must ensure that all items are clean, dry, secure, and suitable for storage. Fragile, temperature-sensitive, perishable, or high-value items require special care and may not be suitable unless we have expressly agreed otherwise in writing. You must not exceed the permitted weight, size, stacking, or loading limits for the unit or access routes.

You must keep your access credentials confidential and must not allow unauthorised persons to use them. Any person entering the premises using your access code, key, or pass will be treated as acting with your authority unless you have previously notified us of loss or misuse. You must promptly notify us of any damage, theft, accident, or security concern affecting your goods or the premises. Failure to report issues promptly may affect any claim or remedy.

We may enter a unit in an emergency, where required by law, to carry out inspections, maintenance, pest treatment, repairs, or to prevent danger or serious loss. Except in emergencies or where legally required, we will normally give reasonable notice before entering a unit. Access may also be restricted for safety, security, or operational reasons. You must comply with all site rules, signage, and reasonable instructions issued by our staff or authorised agents.

5. Liability and risk
All goods are stored at your own risk, subject to any mandatory rights you have under UK law that cannot be excluded. You are responsible for arranging adequate insurance cover for the full replacement value of the goods stored. We do not provide insurance unless expressly stated in writing. You should check that your insurance policy covers storage, theft, fire, flood, accidental damage, vermin, mould, and transit to and from the site if relevant.

We are not liable for loss or damage to goods unless caused directly by our negligence or wilful default, and even then our liability will be limited to the extent permitted by law. We will not be responsible for loss resulting from your own act or omission, defective packaging, inherent vice, gradual deterioration, mould, damp, infestation, war, terrorism, civil commotion, power failure, utility interruption, or events beyond our reasonable control. Nothing in these Maldenrushett Storage terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Any claim for loss or damage must be notified to us as soon as reasonably practicable and, in any event, within the timeframe stated in the booking documents or within a reasonable period after discovery. You must provide evidence of ownership, value, and the circumstances of the loss. We may inspect the goods and the unit before accepting responsibility or making any settlement. Our liability, where established, will be reduced to reflect any contributory fault on your part and will not exceed any contractual cap stated in your agreement unless prohibited by law.

6. Waste, disposal, and environmental rules
You must not leave waste, packaging, pallets, unwanted furniture, liquids, electrical items, chemicals, tyres, batteries, or any other refuse in the unit, loading areas, or on the premises unless we have expressly agreed to accept it as part of a separate service. All items removed from the unit must be taken away by you unless a lawful disposal arrangement has been arranged in advance. Any cleaning, clearance, or disposal work we have to carry out because you failed to remove waste may be charged to you.

You must comply with all applicable UK waste regulations, environmental laws, and duty of care obligations. You must not store controlled, hazardous, toxic, flammable, explosive, odorous, contaminated, or polluting materials, except where specifically permitted by law and approved by us in writing. Any goods that may leak, emit fumes, or cause environmental harm must not be brought onto the site. If we suspect a breach, we may move, isolate, dispose of, or report the items to the appropriate authority where required or permitted by law.

Any breach of this section may result in immediate suspension of access, termination of the agreement, and recovery of all reasonable costs, including disposal charges, cleaning costs, contractor fees, and any third-party claims or fines arising from your conduct. You remain responsible for ensuring that any goods you store are lawful to possess, lawful to store, and packaged in a manner that prevents contamination, nuisance, or damage to other customers’ property.

7. Prohibited goods and unlawful use
You must not use the storage service for any unlawful purpose. Prohibited goods include, without limitation, stolen items, weapons, ammunition, fireworks, drugs, counterfeit goods, live animals, human remains, combustible materials, and any item the possession or storage of which would breach the law or any regulatory requirement. We may ask for declarations or supporting information where needed to assess whether goods are permitted.

You must not use the premises in a way that interferes with other users, compromises safety, or damages the reputation or operation of the service. This includes tampering with fire equipment, blocking access routes, smoking in prohibited areas, using unauthorised electrical equipment, or carrying out repairs, manufacturing, or assembly work within the unit unless explicitly authorised in writing. We may inspect compliance where reasonably necessary and lawful to do so.

If prohibited or unlawful goods are discovered, we may take any step permitted by law, including contacting the police, regulatory bodies, insurers, or specialist contractors. You will be liable for all resulting losses, costs, and expenses. These measures are in place to protect the integrity of the storage service and the safety of all persons using the premises.

8. Our rights, force majeure, and general provisions
We may make reasonable changes to the premises, access arrangements, opening hours, security measures, or operational procedures provided that such changes do not materially reduce the service without good reason. We will not be liable for delay or failure caused by events beyond our reasonable control, including severe weather, fire, flood, utility failure, industrial dispute, acts of government, or emergency restrictions. In such cases, our obligations will be suspended for the duration of the event.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. You may not assign or transfer your rights or obligations under the agreement without our prior written consent, although we may assign or transfer our rights in connection with a reorganisation, sale, or transfer of the business.

These Maldenrushett Storage service terms and conditions are intended to create a clear, fair, and lawful framework for the use of our storage services. They do not affect any mandatory consumer rights you may have under UK law, including rights relating to services performed with reasonable care and skill. If you are a business customer, you confirm that you have authority to enter into the agreement and that any goods stored are held in connection with your business operations.

9. Governing law and jurisdiction
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim, except where applicable law gives a consumer the right to bring proceedings elsewhere. If any dispute arises, we encourage the parties to attempt to resolve it promptly and in good faith before starting formal proceedings.

10. Acceptance
By completing the booking process, paying any required fee, or placing goods into storage, you confirm that you have read, understood, and agreed to these storage service terms. You also confirm that you have the authority to agree to them on behalf of any other person or business with an interest in the stored goods. If you do not understand any part of these terms, you should seek clarification before the storage begins.

These terms form the full agreement between you and us regarding the service, subject to any mandatory legal rights and any written variation signed by both parties.